Deliver IT Services People Can Depend On – IT Service Operations Manager

Are you eager to make a difference in the green energy transition, working towards a fully carbon neutral, sustainable energy system? Do you enjoy working in a diverse and international team balancing many stakeholders?

Nordic RCC – supporting security of supply and the green energy transition

Nordic Regional Coordination Centre (RCC) provides critical services and insights to support the national Transmission System Operators (TSOs) in Finland, Norway, Sweden and Denmark — to ensure the efficient operation and use of the Nordic power system and high security of power supply at any time.

We are seeking an experienced IT Service Operations Manager to ensure the stability, availability, and quality of our mission‑critical systems. You will be accountable for day‑to‑day IT operations, manage SLAs with business and vendors, and drive data‑driven monitoring and continuous improvement.

Key Responsibilities

• Own and govern SLAs, service catalogues, KPIs, and escalation paths
• Ensure high availability, performance, and reliability of mission‑critical services
• Manage vendor performance, compliance, and escalations
• Support financial governance, forecasting, and cost optimization
• Ensure structured handover to operations for new systems and services

Qualifications

• 5+ years in IT Operations, Service Delivery, or similar roles
• Strong ITIL and service governance experience
• Proven SLA design, service reporting, and KPI ownership
• Hands‑on experience with monitoring and observability
• Strong stakeholder communication and financial understanding

We encourage you to apply even if you do not meet all the listed requirements.

What We Offer

• A key role protecting mission‑critical services
• Influence on service governance and performance
• A collaborative environment with growth opportunities
• You will be joining a company of competent, diverse, and enthusiastic colleagues. We are currently 25 nationalities with over 30% women (striving to improve this balance) and all ages.

• Your daily workplace will be in our newly furnished office premises in Copenhagen Towers, Ørestad. We offer workplace flexibility to ensure a healthy work-life balance, including the possibility to work from home some of the time. 

Our values of fellowship, curiosity, respect, and transparency have been defined by all employees. They identify how we behave and shape the way we work together, and we expect you to see yourself in them.

The position is conditioned upon a satisfactory background check as well as a national security clearance, both of which will be facilitated by Nordic RCC. You can read more on security clearance here. Please also note, that the process includes that any spouse, registered partner, cohabitant, steady partner, co-resident, child over 18 living at home and parent with the same address as the candidate must also consent to be examined.

Application deadline and contact information

Please apply online as soon as possible (in English) and no later than 12.03.2026. We may conduct interviews on a continuous basis.

A cover letter is not required, but we kindly ask you to include a few sentences in your CV explaining why you are interested in the position. Applications are only accepted through our online recruitment system.

To ensure a fair and unbiased recruitment process, we kindly request that you do not include a photograph in your CV or any other materials.