Service & Delivery Management Team Lead at the heart of the Nordic Green Transformation

Are you eager to make a difference in the Green Transformation in the Nordics and in Europe, working towards a fully carbon neutral, sustainable energy system? Do you enjoy working in a diverse and international team balancing many stakeholders? Are you structured and organized? Then you may be just the person we are looking for. 

We are looking for a Service & Delivery Management Team Lead who likes to make a difference. 

The energy sector in Europe is undergoing a dramatic transition towards a fully carbon neutral, sustainable energy system. The Nordic countries have set particularly stretched targets for the transition during this decade. 

Nordic RCC A/S is the Nordic Regional Coordination Center and a significant contributor to the green transition. As the provider of regional power system capacity planning and security analysis, Nordic RCC supports the national Transmission System Operators (TSOs) of Finland, Norway, Sweden and Denmark. This is to ensure the efficient operation of the Nordic Power System with a high security of power supply at any time. As such, Nordic RCC plays a vital part of the green transition in the Nordics. 

Nordic RCC – supporting security of supply and the Green Transition 

Based in Copenhagen, Nordic RCC embodies a strong Nordic collaboration across the Nordics TSOs (Energinet, Statnett, Fingrid and Svenska Kraftnät) and other European Regional Coordination Centers. In this collaboration, we empower the energy market in the Nordics and in Europe, as well as assist the TSOs in maintaining a reliable power supply now and in the future. 

Nordic RCC contributes to safe operation of the Nordic power system and to optimize the power market. A key aim of the services provided by Nordic RCC is to ensure transparency and to help the TSOs with operational planning. In doing so, we ensure continued security of supply with an increase of renewables in the energy system and become an essential driver of the Nordic Green Transformation and electrification in close collaboration with the Nordic TSOs.

Join Nordic RCC, a fast-developing company determined to make a significant impact in the energy sector to provide for a secure and efficient transition to the green, sustainable energy system. 

Nordic RCC is growing and changing rapidly and thus working on developing many of our processes. You will be part of a critical and exciting time, building the future of the company.  

Key responsibilities:  

Reporting to the CIO, and in close collaboration with the Service & Delivery Management Team as well as your IT management colleagues, your responsibilities are:  

Strategy & Governance 

• Facilitate IT services, and the value streams for delivering those 
• Resolve escalated demand fulfilment issues 
• Facilitate operational technology collaboration with suppliers, and the value streams for delivering those 
• Enable value realisation of supplier deliveries for both Nordic RCC, IT and suppliers 
• Ensuring compliance with relevant industry regulations and standards 
• Advice on IT service and delivery trends, standards and roadmaps 
• Ensure service & delivery management alignment with technology and business strategies, as well as business requirements 

Planning & Execution 

• Enable multi-channel business interaction and delivery of IT services that meet NRCC needs 
• Proactively identify and assess business demand for new IT services 
• Manage and align intake of IT tasks 
• Drive joint accountability for IT between the business and technology stakeholders and suppliers 
• Ensure supplier onboarding and offboarding 
• Enable synchronization of business, IT and supplier requirements, targets and terms 
• Ensure implementation and communication of ITIL / ITSM & SSDLM processes in NRCC 
• Ensure structured go-live / intake process for solutions 
• Identify value creation opportunities (for both business and IT) enabled by combining business insights with IT Service Management capabilities 
• Drive joint accountability for IT Services between the business and technology stakeholders 
• Ensure a central repository for IT Services 

Measurement & Improvement 

• Ensure and measure process quality and compliance 
• Ensure and measure process efficiency 
• Set and deliver on relevant business goals 
• Continuously evaluate and develop own team’s organizational capabilities based on business needs from Nordic RCC’s strategy 

Key deliveries 

• Facilitate and ensure the department responsibilities 
• Ensure the Team Lead responsibilities are realised 
• Assess competence needs in the team 
• Develop existing and recruit employees and/or consultants to meet competence needs continuously 
• Delegate and prioritise work and responsibilities in the team 
• Ensure that all employees understand tasks and priorities 
• Involve, inspire, recognise and acknowledge employees through ongoing feedback to further employee engagement and satisfaction  
• Ensure onboarding and training of new employees and develop existing employees 
• Support CIO in annual budget process and budget control for the department  
• Motivate and engage employees 
• Effective management of team contribution 
• Ensure departmental activities and progress 
• Ensure risk assessments based on Nordic RCC guidelines 

Your work responsibilities and scope of work will develop over time as Nordic RCC develops and as you make your influence. You will work together with the CIO to structure the role, so it fits your profile and career development.  

Structured, open minded and team oriented  

Bachelor’s or Master’s degree with a focus on software is preferred. Ideally, you have 5 years or more of relevant work experience.  

Nordic RCC is an international office, so fluency in spoken and written English is required as well as a motivation for working in an international environment.  

Other key skills are: 

• Knowledge of the energy sector is an advantage but not a prerequisite 
• Broad conceptual knowledge of technologies 
• Ability to recognize challenges early and proactively seek solutions 

On a personal level you are open-minded, team oriented, take responsibility and aim to build trust. You are structured and appreciate a fast-paced environment from time to time. You take responsibility, have a curious and open-minded with good human understanding. You are proactive, analytic, positive and result oriented with a structured approach to your work and familiar with working in diverse cultures. 

The job requires security clearance which will be facilitated by Nordic RCC. 

Nordic RCC context 

Nordic RCC is established by EU regulation. Our main task is not to identify new profit optimizing services, but to continuously develop services according to legal requirements in a way which adds value to our service recipients (TSOs) and, in the end, to Nordic societies. 

This makes the environment that Nordic RCC works in complex, but also highly motivating and engaging, as we are all generally focused on value creation for society in a time where electricity is in focus (security of supply, prices, and energy transition).  

We are looking for a candidate who is motivated by this. The candidate is not expected to grasp the complexity and the content of the core business in advance. This understanding will develop over time, and depending on the wishes of the candidate, there will be opportunities for training in the energy systems, markets, etc. 

You can read more about Nordic RCC and the services we deliver on our website https://nordic-rcc.net/ or in our report for 2023 https://nordic-rcc.net/wp-content/uploads/2024/04/Nordic_RCC_Annual_Report_2023.pdf. 

An international and flexible working environment  

You will join an organization of competent, diverse, and enthusiastic colleagues of 24 nationalities. You will also be working in virtual teams with expert colleagues from the Nordic TSOs, and potentially from all of Europe. 

Your daily workplace will be in our newly furnished office premises in Copenhagen Towers, Ørestad. We are offering workplace flexibility to ensure a healthy work-life balance including the possibility of working from home some of your worktime. 

Our values of fellowship, curiosity, respect, and transparency have been defined by all employees. They identify how we behave and shape the way we work together, and we expect you to see yourself in them. 

Application deadline and contact information 

Please apply online as soon as possible (in English) and no later than 5th January 2025. We will conduct interviews on a continuous basis.  

To ensure a fair and unbiased recruitment process, we kindly request that you do not include photographs in your CVs or application materials. 

 If you have any questions, please contact CIO Carl-Erik Vesterager, M: +45 2566 5909 (Not available between 20th December 2024 and 5th January 2025).